FamilyLife Shipping Policy


FamilyLife ships via UPS and USPS. (Standard shipping for items under 2 pounds is via USPS — all others will ship via UPS standard ground. A valid street address necessary for UPS delivery. If only a PO Box or APO addresses is available, items will be handled by USPS.) We ship orders Monday through Friday. Orders placed on Saturday are not shipped until Monday.

Expedited Shipping:
Expedited shipping options include next day or second day. For either option, please allow one day to process the order in addition to delivery time.

Unfortunately, we are only able to accommodate one shipping address per order. If you would like to send multiple items to multiple addresses, please complete separate orders for each “Ship-To” address.

International Shipping:
Shipping charges (with the exception of Canada which ships via UPS Canada) will be computed and applied to the billing total once item is shipped. Most international orders take 6-8 weeks to be delivered.

 

Return Policy


Individuals/Churches

  • Resources returned must be in good condition and suitable for resale.
  • Refunds on CDs, videos, and software are available as long as the package is unopened and/or the seal is intact.
  • Please ship items being returned to the warehouse (address listed below) with your order number (found on the front of your invoice) printed clearly on the outside of the package.
  • If you have questions, please call toll-free at 1-800-358-6329 or send us an email: servicespecialist@familylife.com.

Distributors/Retailers

  • Refer to your agreement with FamilyLife® regarding returns and exchanges.
  • If you have questions, please call your sales representative or email sales@familylife.com.

Warehouse Address

Please return items to the following address using a shipping service with tracking capabilities:

FamilyLife Distribution Center
1650 Bluegrass Lakes Parkway
Alpharetta, GA 30004